Tag: uom

  • Knowing our users:  Understanding evolving user behaviours and expectations

    Knowing our users: Understanding evolving user behaviours and expectations

    A Digital Development research and discovery project to investigate changing user behaviours in an AI-enabled world Something has been on our minds for a while now. We can see clearly in our Google Analytics data that engagement with our Library website(s) and digital channels been on a downward trend since the pandemic. But numbers alone…